We hope everything goes smoothly with your purchase and your item arrives to you and exceeds your expectations! In the rare case that you need to make a return, please read our shipping and return policies below.
Moss Envy utilizes the U.S. Postal Service to ship out most small to mid-sized
items. We generally ship out within 48 hours of your order. When you are
checking out, you will have several options. The most popular options are:
·Pick up at the store
·Priority (2-3 days from day of shipping)
Orders outside of the continental US, over-sized or heavy
items may incur additional costs and/or be shipped by an alternative shipper
(such as UPS, FedEx, or common carrier). If your shipment falls into one of
these categories, we will contact you ASAP to arrange additional payment.
If you have a date by which your shipment must arrive,
please let us know and we will do our best to accommodate your needs.
I.The products(s) you wish to return must meet the
following guidelines to be eligible to receive a full credit:
·Product(s) must be returned within 30 days of
your receiving the product(s).
·Product(s) to be returned must be in the same
condition as when we shipped you the product. If the product shows use or has
been altered, dirtied, damaged, laundered, or has absorbed any odors, we can
not take the return.
·Product(s) must be returned in whole with all of
its parts, pieces, and accessories (if applicable) included.
II.If you wish to return a product between 31 days
and 60 days of your receiving the product, store credit for the amount of your
purchase (excluding shipping) in the form of an online gift certificate will be
III.If your return meets the criteria set forth in
items I and/or II, and after we receive your returned merchandise, we will
credit your account or issue you an online gift certificate code (depending on
the time frame of the return) usually within 48 hours.
IV.If you think you might return an item, please be
careful when removing it from its packaging. Avoid tearing the packaging if you
V.We are not able to offer
returns or exchanges on the following products and/or product categories:
·Mattresses, Bedding products, and bedding accessories
·Online or paper gift certificates
VI.Except in cases of in-route damage or manufacturer’s
defect, return postage is the responsibility of the customer.
VII.If the product you receive does not match your
order or has arrived damaged, please contact us (612-374-4581) as soon as
possible to describe the situation or damage and arrange a return or exchange.
VIII.Returned orders totaling over $100 may be
subject to a 5% return fee.
IX.Items sold “ON SALE” are not eligible for
These policies are in place to protect you as a shopper and
Moss Envy as a retailer. We will work within these policies to
the best of our abilities to make our customers happy. Please feel free to
contact us with any questions regarding any of our policies. Thank you.
*If you are making a return, please package the item appropriately and securly (as we did) to ensure its safe travel.